Good communication both up & down the ladder is really important in the workplace – it makes employees feel genuinely valued & so motivated. It also helps you make sure your business is going in the right direction & helps you keep productivity levels high.
Adam Robertson is a professional in the office furnishings industry. He works for Allard Office Furniture, an office furniture company which has 18 years of shared experience in office desks, chairs, supplies and accessories.
When it comes to communication in the workplace, most companies are far behind the times. Relying more commonly on face-to-face communication might have some merits, but it completely glosses over the effective avenues of inter-office conversation and information sharing via email, social media outlets, texting applications specific to the office, and more.
With all of these options available, it seems striking that more companies don’t put more stock in the communication between employees (and between management and employees) than they currently do.
This is the literal backbone of a successful and productive work environment, and if your own business is struggling with finding its stride with inter-office communication options, it is time to get serious about what to do.
What makes communication in the workplace so important?
1. It improves employee morale
Have you ever been curious how companies end up on lists for the greatest places to work (as voted by the people who actually work there)? Chances are, this began with a commitment that the company made to improve the morale of each individual employee in whatever way they could. Happier workers are more productive workers and happy workers take more pride in the work that they are doing for the company that has hired them. Achieving this kind of respect and euphoria isn’t a pipe dream though, it’s all about listening to the needs of the worker (whatever rung of the corporate ladder they might be on).
Communicating regularly with individual employees, and offering positive reinforcement with this communication (however it is administered), can leave a lasting sense of value and worth. For example, you know you have a small team working diligently to come up with a new coding system for the website that allows it to be more seamlessly transitioned from desktop to mobile devices. Instead of just leaving them to flop out in the wind until they figure it out, offer up whatever help management is able to provide to see that the project gets done to the specifications that they are hoping for.
2. Gives everyone a voice
Having a voice within the workplace is something that is overlooked and undervalued by management for the employees working underneath them. Giving these employees an ability to communicate directly with the superiors, and then actually getting a prompt response about the message, leaves an employee feeling more satisfied overall that their voice is actually being heard and that their opinion and feelings are valued in the work environment.
Consider this: companies that have a strong policy in place for upward communication (from employees on the lowest levels to various levels of management) and prompt and positive downward communications (management to lower levels of the workplace pyramid) have fewer instances of turnovers and considerably fewer absent workers on average than companies who do not.
3. Keeps the workplace organised and efficient
Taking advantage of the full scope you could use to communicate throughout the office ensures that no one member of your workforce is left in the dark about crucial information. A productive work environment hinges on all of the gears functioning independently, but yet still cohesively.
A good way to ensure that you are getting messages out that everyone needs to know (or even that only a small handful of employees need to know) is to use all of the communicating avenues at your disposal.
For example, you have an entire floor of representatives that are all tasked with doing different jobs throughout the day. Each one has a finite amount of free time to check social media or their personal email. If you need to communicate with employees via personal avenues (though inter-office networking through email or a messaging system should be in place), ensure that you are reaching out via all outlets to be more confident that they are able to receive the information.
4. Improves the evolution of the workspace
When coding software, open source software is left editable and released out to the world. Why would anyone do this? The idea behind it is that someone can take this skeleton of software and improve upon it. Then, once several different coders have had their run with the software, it is often more efficient and runs better than it ever had before.
Inter-office communication is your open sourcing for the workplace environment. Allowing your employees to offer their opinions and suggestions (that you actually change if possible) about what could improve their time at work and help them to be more productive can be instrumental in actually achieving that.
5. Encourages overall productivity
Productivity is a huge driving force when it comes to the modern business. With a more centered approach on inter-office communicating, you can achieve a higher level of productivity from the individual employees a company has. Statistics have shown that often the highest achieving employees have been guided along their successful paths with company communication threads like emails, notes and face-to-face interaction with their supportive and encouraging superiors.
Additionally, word from management can help to streamline the process of an employee’s work habits. Consider someone on your staff that is tasked with coming up with a premise for a new video game that the company hopes to release 3 quarters from now. Keeping a conversation with that employee to hear his/her ideas and monitoring progress (in an encouraging way) can bolster their ability to focus their efforts and push out a quality idea in a shorter amount of time.
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